Terms of Service

These Terms of Service ("Terms") govern your access to and use of the TIO platform and the tiocore.com website (together, the "Service"), provided by TIO ("TIO," "TIOCORE," "we," "us," or "our"). Please read them carefully. If you are entering into these Terms for an organization, you represent that you have authority to bind that organization.

1. Acceptance of terms

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. A separate written agreement signed by TIO, if any, controls over these Terms to the extent of a conflict.

2. Description of the Service

TIO provides AI-assisted workflow automation for freight forwarding operations, including email intake, document field extraction, a team review interface, and TMS integration via API. TIO is middleware. It assembles data and facilitates data flow between your email inbox and your TMS so your team can review and approve it. TIO is not a licensed customs broker and does not provide customs brokerage, legal, or compliance advice.

3. Eligibility and accounts

You must be a business user, at least 18, and able to form a binding contract. You are responsible for the accuracy of account information, for all activity under your credentials, and for maintaining the confidentiality of those credentials. Notify us promptly of any unauthorized use.

4. Filer responsibility and human review

You acknowledge and agree that:

• TIO does not submit filings or create records autonomously. Every submission requires review and approval by a qualified member of your team.
• The filer of record for any CBP or regulatory submission bears full regulatory responsibility for the accuracy and timeliness of that filing.
• TIO is a tool that assists human reviewers. It does not replace the judgment, review, or liability of the filer of record or your compliance obligations.
• You are solely responsible for ensuring your use of the Service complies with all applicable customs, trade, and other laws and with your obligations as an importer, forwarder, or broker.

5. Customer data and integrations

By connecting your inbox, TMS, or other systems, you authorize TIO to access and process data from those systems on your behalf as described in the Privacy Policy, and you represent that you have the authority and any required consents to grant that access. As between the parties, you own your customer data. You grant TIO a limited, non-exclusive license to host, process, and transmit that data solely to provide, secure, and improve the Service. We will not use your freight or email data to train AI models without your explicit, separate consent.

6. Acceptable use

You agree not to:

• Violate any applicable law or regulation, including U.S. customs and trade laws
• Use the Service to facilitate the movement of prohibited or restricted goods
• Attempt to circumvent security, access controls, or usage limits
• Reverse engineer, decompile, copy, or create derivative works of the Service
• Resell, sublicense, or provide the Service to third parties except as expressly permitted
• Upload malware or interfere with the integrity or performance of the Service

7. Intellectual property

The Service, including its software, models, interfaces, and content, is owned by TIO and its licensors and is protected by intellectual property laws. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription. We may use aggregated, de-identified data that does not identify you or your customers to operate and improve the Service.

8. Fees and payment

Pricing is scoped to your operation and set out in an order, proposal, or written agreement. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and are exclusive of taxes. Late amounts may be suspended after notice.

9. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms and protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law.

10. Third-party services

The Service interoperates with third-party systems you connect, such as Microsoft and your TMS. Those services are governed by their own terms and we are not responsible for them. Your use of connected systems remains subject to your agreements with those providers.

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-extracted fields will be accurate, that the Service will be uninterrupted or error-free, or that it will meet every requirement. You are responsible for reviewing all output before relying on it.

12. Limitation of liability

To the maximum extent permitted by law, TIO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, including without limitation CBP penalties, exam costs, demurrage, detention, or cargo delays, arising out of or relating to the Service. TIO's total aggregate liability for all claims will not exceed the fees you paid for the Service in the twelve months preceding the event giving rise to the claim.

13. Indemnification

You will defend, indemnify, and hold harmless TIO from claims, damages, and costs arising out of your data, your use of the Service, your filings and compliance decisions, or your breach of these Terms, except to the extent caused by TIO's gross negligence or willful misconduct.

14. Suspension and termination

Either party may terminate the relationship with 30 days written notice. We may suspend or terminate access immediately for non-payment, a security risk, or a material breach. On termination you may export your audit-log and job data for a reasonable period, after which data is deleted except as retained for the period required by law (including the five-year customs recordkeeping retention described in the Privacy Policy). Sections that by their nature should survive will survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. The state and federal courts located in New York have exclusive jurisdiction, and each party consents to that venue, unless a signed agreement specifies arbitration or another forum.

16. General

These Terms, with any order or signed agreement and the Privacy Policy, are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond reasonable control. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver.

17. Changes

We may update these Terms as the Service or the law evolves. Material changes will be communicated by updating the "Last updated" date and, where appropriate, by email or in-product notice with at least 30 days notice where required. Continued use after changes take effect constitutes acceptance.

18. Contact

Questions about these Terms: hello@tiocore.com.