Your team should be doing freight, not data entry.
The back office is where a forwarder quietly loses hours: reading emails, keying worksheets, chasing documents, reconciling charges. TIO does that work. Each action runs on its own, goes to your team for review, or waits for a person's reply.
The work that scales with volume, not value.
Booking confirmations, pre-alerts, bills of lading, invoices. Every one gets read by a person and typed into the TMS by hand. It works until volume climbs, and then it is the first thing that breaks: filings go out late, entries carry errors, the team works the weekend to catch up.
Start small. Learn your rules. Stay in control.
A scoped pilot
The first job starts as a scoped pilot on your own documents. We need access to the mailbox, sample documents, and a login to your TMS. It goes live when TIO matches your team’s work on real shipments, one action at a time.
Corrections become rules
When your team corrects TIO, TIO turns the correction into a rule for your operation: your parties, your suppliers, your conventions. TIO’s team writes each rule with you, and it applies to your operation only.
You stay in control
Each action has its own setting. It runs on its own, it goes to your team for review, or it waits for a person’s reply. Anything outside your rules goes to a person. A customs filing is prepared as a draft, and a person files it.
Where the work happens.
All solutions
Straight answers.
Which back-office jobs can TIO take over?
The ones that are reading and keying rather than judgment: pricing LTL and truckload quote requests and replying in the thread, creating the lot with charge lines, and re-checking finished work. At the US import forwarder running TIO in production, lot creation went from about 30 minutes to seconds. At a US trucking agency, the median LTL quote reply went from 12 minutes to about 12 seconds.
What stays with our team?
The judgment calls. Each action TIO can take has its own setting: it runs on its own, it sends the work for review, or it waits for a person's reply. Work inside your rules, such as a quote under your price ceiling, runs on its own. Anything outside your rules goes to a person with the facts attached. A customs filing is prepared as a draft, and a person on your team reviews and files it. TIO removes the keying, which at the production forwarder was worth roughly 17.5 hours a week.
Do we have to rip out our TMS to automate the back office?
No. Your TMS stays the system of record. TIO works with the systems your team already runs: your TMS, spreadsheets, shared drives and email. There is no migration and no parallel system. For any other system, TIO first checks what it lets TIO read and write. A record lands in the same place it always has.
How is this different from hiring another ops person?
An ops hire costs recruiting, months of ramp, and a salary that scales with headcount, and the keying still gets done one email at a time. TIO does the same prep in seconds at any volume; at the production forwarder that keying was worth roughly 17.5 hours a week. Pricing follows the same logic: per job, a fraction of the hire it replaces, not per seat.
Let’s have a quick discussion about your process.
We work around your people and your schedule. Your people, your processes, not the other way around.
Talk about your process