Your team should be doing freight, not data entry.
The back office is where a forwarder quietly loses hours: reading emails, keying worksheets, chasing documents, reconciling charges. TIO's agents do that work. Each action runs on its own, goes to your team for review, or waits for a person's reply.
The work that scales with volume, not value.
Booking confirmations, pre-alerts, bills of lading, invoices. Every one gets read by a person and typed into the TMS by hand. It works until volume climbs, and then it is the first thing that breaks: filings go out late, entries carry errors, the team works the weekend to catch up.
Start small. Learn your rules. Stay in control.
A scoped pilot
A first agent starts as a scoped pilot on your own documents. We need access to the mailbox, sample documents, and a login to your TMS. It goes live when the agent matches your team’s work on real shipments, one action at a time.
Corrections become rules
When your team corrects an agent, TIO turns the correction into a rule for your operation: your parties, your suppliers, your conventions. TIO’s team writes each rule with you, and it applies to your operation only.
You stay in control
Each action has its own setting. It runs on its own, it goes to your team for review, or it waits for a person’s reply. Anything outside your rules goes to a person. A customs filing is prepared as a draft, and a person files it.
Where the work happens.
All solutions
Straight answers.
Which back-office jobs can the agents take over?
The ones that are reading and keying rather than judgment: pricing LTL and truckload quote requests and replying in the thread, creating the lot in your TMS with charge lines, and re-checking finished work. At the US import forwarder running the agents in production, lot creation went from about 30 minutes to seconds. At a US trucking agency, the median LTL quote reply went from 12 minutes to about 12 seconds.
What stays with our team?
The judgment calls. Each action an agent can take has its own setting: it runs on its own, it sends the work for review, or it waits for a person's reply. Work inside your rules, such as a quote under your price ceiling, runs on its own. Anything outside your rules goes to a person with the facts attached. A customs filing is prepared as a draft, and a person on your team reviews and files it. The agents remove the keying, which at the production forwarder was worth roughly 17.5 hours a week.
Do we have to rip out our TMS to automate the back office?
No. Your TMS stays the system of record. TIO works through an adapter built for your TMS, so there is no migration and no parallel system. Adapters are in production for two TMS platforms. For any other system, TIO first checks what it lets an agent read and write. A record lands in the same place it always has.
How is this different from hiring another ops person?
An ops hire costs recruiting, months of ramp, and a salary that scales with headcount, and the keying still gets done one email at a time. An agent does the same prep in seconds at any volume; at the production forwarder that keying was worth roughly 17.5 hours a week. Pricing follows the same logic: per agent, a fraction of the hire it replaces, not per seat.
See it on your own shipments.
Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo