Domestic freight, from quote to proof of delivery.
TIO aggregates the inbound rate quotes, pre-fills the dispatch and BOL data, and gathers pickup and delivery confirmations. Your team reviews and approves. Your TMS stays the system of record.
The full domestic lifecycle, end to end
Domestic looks simple until you count the relays: a quote to compare, an appointment to hit, a status the customer keeps asking for, a POD nobody can find, and accessorials that quietly leak margin. Every stage is a different party waiting on a different answer. Here is the whole lane: the window on each stage, the risk that eats the margin, and who has to be told.
Quote & carrier selection
Same day; quotes arrive scatteredRate or lane mismatch, equipment not available, quotes lost across threads.
Shipper, carriers, the customer.
Where TIO actsBinds inbound rate quotes to the job and aggregates them so the team compares options in one place, not the inbox.
Dispatch & pickup appointment
Hours; appointment windows are firmMissed pickup appointment, detention at the shipper, BOL errors.
Shipper, carrier, receiver.
Where TIO actsReads the rate confirmation and dispatch detail, pre-fills the load and BOL data for review, and surfaces the appointment as the next action.
In-transit & status
Hours to a few daysStatus gaps, ETA drift, OS&D not caught, customer left in the dark.
The customer, receiver, carrier.
Where TIO actsBinds carrier updates and appointment changes to the load so status is current and the customer-facing answer is one query away.
Delivery & POD
Delivery appointment windowDetention at the receiver, refused or short delivery, missing or late POD.
Receiver, the customer, carrier.
Where TIO actsBinds delivery confirmations and POD documents to the load and surfaces the next action so nothing closes without proof.
Accessorials, invoice & close
Days after deliveryDetention, lumper, and layover charges uncaptured, margin leakage.
Accounting, the customer.
Where TIO actsAggregates carrier charge emails and accessorial notices into the invoice draft for review.