Domestic freight, from quote to proof of delivery.
TIO’s agents aggregate the inbound rate quotes, draft the dispatch and BOL data, and gather pickup and delivery confirmations. Your team reviews and approves. The TMS you already run stays the system of record.
Domestic looks simple until you count the relays.
A quote to compare, an appointment to hit, a status the customer keeps asking for, a POD nobody can find, and accessorials that quietly leak margin. Every stage is a different party waiting on a different answer, and each one lands in the same inbox. The load that gets forgotten is the one that eats the margin.
Collect the quotes, draft the load, chase the POD.
Quote and carrier selection
Binds inbound rate quotes to the job and aggregates them so your team compares options in one place, not across inbox threads.
Dispatch and pickup
Reads the rate confirmation and dispatch detail, drafts the load and BOL data, and surfaces the pickup appointment as the next action.
In-transit status
Binds carrier updates and appointment changes to the load so the customer-facing answer is one query away.
Delivery and POD
Binds delivery confirmations and POD documents to the load so nothing closes without proof.
Accessorials and close
Aggregates carrier charge emails and detention, lumper, and layover notices into the invoice draft.
Exception flags
Surfaces a missed appointment, a refused delivery, or OS&D as an action before it becomes a dispute.
The agents track, extract, and compare. Your team selects the carrier and approves the booking. The records the agents draft wait for a person to sign off.
Straight answers.
What does the agent do on a domestic load?
It works the load from quote to proof of delivery: aggregates the inbound carrier rate replies, drafts the dispatch and BOL data, and gathers the pickup and delivery confirmations as they arrive by email. Your team reviews each step and approves it. The reading and keying that takes an operator 15 to 30 minutes per load is staged in seconds.
Does the agent pick the carrier or dispatch the truck?
No. It builds the comparison from the 3 or 4 carrier replies, ties each to the right load, and hands the picture to your team. A person picks the carrier, and a person approves the dispatch and the BOL before anything goes out. The records the agents draft go through review.
Carrier replies come back in every format. How does the agent read them?
The same way it reads the rest of the inbox: the reply is matched to the load it belongs to, the rate and terms are extracted with the source text attached, and low-confidence reads are flagged for a person. A reply that arrives 2 days after the request still lands on the right load with no manual sorting.
Does this replace our TMS or load board?
No. The TMS you already run stays the system of record, and however you source capacity today stays in place. The agent removes the step between the email and the record: at the US import forwarder running TIO in production, that keying across lanes was worth roughly 17.5 hours a week.
See it on a real domestic load.
Twenty minutes, no setup. Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo