Air import, at the speed the timeline demands.
TIO’s order entry agent reads the master and house air waybills and the pre-alert, creates the air lot in your TMS with charge lines, and sends a review email that shows every field. The air window is short, so the work starts when the email arrives, not when someone gets to it.
Air import and export: the work, one job at a time.
Order Entry Agent
Reads the bills and the packing list and creates the lot or delivery order in your TMS, charge lines included.
- On its own
- Creates the record and sends it for review
- Goes to a person
- A party it cannot match, a document that contradicts another
- Status
- In production at a US import forwarder
Example panels with sample steps on illustrative footage. Not a live feed.
The storage meter starts on arrival, whether or not anyone has opened the pre-alert.
Air import is the same read, reconcile, relay loop as ocean, on a clock measured in hours. Airline free time is often one or two days, and the demurrage runs whether the pre-alert is sitting unread or not. The risk is not the filing. It is the handoff that did not happen fast enough while the package waited in an inbox.
Read the air waybills and create the lot.
MAWB and HAWB read
Reads the master and house air waybills and the pre-alert when they land, and creates the air lot in your TMS. A party it cannot match goes to a person.
Charge lines
The air lot is created with its charge lines, so your team starts from a complete record and a review email that shows every field.
The agent does the reading and the data entry. Your team reviews each lot in the review email. TIO does not book air cargo with a carrier, and it never files a customs entry. A person does.
Straight answers.
What does the air import agent do with a pre-alert?
It reads the master air waybill, the house air waybill, and the pre-alert when they arrive, and creates the air lot in your TMS with charge lines. It then sends a review email that shows every field. The read-and-key work that takes an operator 15 to 30 minutes per shipment is waiting as a finished lot instead.
Why does speed matter more on air import than ocean?
An ocean import gives you 2 to 4 weeks of transit to get the file right. An air import can land within 24 to 72 hours of the booking, so a pre-alert that sits in the inbox overnight is already late. The agent starts when the email arrives, so the record does not wait on someone getting to the inbox.
Does anything write to our TMS without review?
Yes. The order entry agent creates the lot in your TMS first and then sends a review email that shows every field, so your team reviews after the lot exists. If a party does not match or two documents contradict each other, it stops and sends the question to a person. TMS write permissions are configured by action and customer; a configured action can be disabled without disabling the others. Your TMS stays the system of record. When your team corrects an agent, TIO turns the correction into a rule for your operation.
What does it take to get started on air import?
We need access to the mailbox the pre-alerts arrive in, sample documents, and a login to your TMS. A first agent starts as a small paid pilot on your own documents. What takes time is the adapter for your TMS and your rules for the job, so timing depends on your TMS. The agent goes live one action at a time, when it matches your team’s work on real shipments.
See it on a real air import.
Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo