Air import, at the speed the timeline demands.
TIO’s agents read the master and house air waybills and the pre-alert, draft the record, and surface the next action. The air window is short, so the work starts the moment the email arrives, not when someone gets to it.
The storage meter starts on arrival, whether or not anyone has opened the pre-alert.
Air import is the same read, reconcile, relay loop as ocean, on a clock measured in hours. Airline free time is often one or two days, and the demurrage runs whether the pre-alert is sitting unread or not. The risk is not the filing. It is the handoff that did not happen fast enough while the package waited in an inbox.
Read on arrival, hand the broker a clean set, watch the storage clock.
MAWB and HAWB read
Reads the master and house air waybills and the pre-alert the moment they land, binds them to the job, and drafts the record for review.
Customs entry prep
Hands the broker a complete, reconciled data set from the documents already read, so the entry is not waiting on a re-keyed email.
Flight and arrival
Binds airline status changes and split notices to the job and surfaces the next action before the storage clock starts.
Recovery and delivery
Keeps the recovery and delivery action visible per job so a package does not sit in an inbox while storage runs.
Exception flags
Surfaces a reroute, a split shipment, or a missed recovery window as an action rather than a buried email.
Charges and close
Aggregates airline and agent charge emails into the invoice draft so fast-moving accessorials get captured.
The agents do the reading and the prep. Your team and the filer of record review and submit every entry. Nothing goes to customs without a person approving it.
Straight answers.
What does the air import agent do with a pre-alert?
It reads the master air waybill, the house air waybill, and the pre-alert the moment they arrive, matches them to the right job, and drafts the import record for your team to review. The read-and-key work that takes an operator 15 to 30 minutes per shipment is waiting as a finished draft instead.
Why does speed matter more on air import than ocean?
An ocean import gives you 2 to 4 weeks of transit to get the file right. An air import can land within 24 to 72 hours of the booking, so a pre-alert that sits in the inbox overnight is already late. The agent starts when the email arrives, which is the only way the timeline stays ahead of the flight.
Does anything write to our TMS without review?
No. The agent stages the draft record and a named person approves it before it writes. The TMS you already run stays the system of record, and the records the agent drafts go through your team. Corrections your reviewers make become rules the agent keeps.
What does it take to get started on air import?
Connect the inbox the pre-alerts already arrive in, on Microsoft 365 or Google Workspace, which takes days rather than weeks. The agent works real shipments from day 1 as a small paid pilot, and your team reviews everything it drafts. There is no migration and no new system for the import desk to learn.
See it on a real air import.
Twenty minutes, no setup. Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo