Agents that do the work. Your rules say when a person steps in.
TIO sits between your inbox and your TMS, and your TMS stays the system of record. The agents read the documents and take the job to a finished record. Each action has its own setting: it runs on its own, goes for review, or waits for a person’s reply. Anything outside your rules goes to a person. A customs filing is always filed by a person.
Five parts, one route for each job.
TIO sits between the places work arrives and the systems you already run. Pick a job to trace its route, or pick a part to see what it does.
01A rate request arrives by email.
Work arrives
Results land
Connections
TIO works on the mail your system copies to it and through an adapter built for your TMS. Your TMS stays the system of record.
- Inbox
- Reads the request and replies in the same thread
- TMS
- Reads and writes through an adapter built for that TMS
- Action control
- Configured TMS writes can be disabled by action
Agents
Named agents, one for each desk job. Start with one job and add the next when you are ready.
- Scope
- One job each: quoting, order entry, tracking, payables, audit
- Setting
- Each action runs on its own, goes for review, or waits for a reply
- Handover
- Work outside your rules goes to a person with the facts attached
Intelligence
The agent reads the documents the job arrives with. Rules written in code make the decisions.
- Reads
- Emails, bills of lading, packing lists, invoices
- Decides
- Rules in code set prices, classes and totals
- Untrusted input
- Source text is separated from instructions and checked
Memory
When your team corrects an agent, the correction becomes a rule for your operation.
- Holds
- Parties, vendors and customer conventions
- Scope
- Your rules apply to your operation only
- How
- TIO’s team writes each rule with you. It is a rule, not model training
Control
Your rules decide what each action may do alone. Configured TMS write actions can be disabled separately.
- Action setting
- Runs on its own, sent for review, or waits for a reply
- Write-event journal
- Protected from application edits and deletion
- Action control
- Disables a configured write without disabling the others
Illustration. The routes are examples with sample steps, not a live feed.
Inbox in. Finished record out. Your rules in between.
Work arrives as it always has
Emails, worksheets, bills of lading and invoices arrive in the mailbox your team already uses. Your mail system sends a copy to the agents. TIO does not sign in to your mailbox.
The agent for the job picks it up
Each agent reads the messages and attached documents for its own job and pulls out what the job needs. Sorting a shared mailbox across agents is in pilot.
The agent does the job
It takes the work to a finished result: the quote, the lot in your TMS, the vendor invoice matched to the job.
Each action has its own setting
An action runs on its own, goes to your team for review, or waits for a person’s reply. Anything outside your rules goes to a person with the facts already attached. A customs filing is prepared as a draft, and a person on your team files it.
Your corrections become rules
When your team corrects an agent, TIO turns the correction into a rule for your operation. TIO’s team writes each rule with you. It is a rule, not model training.
Built for how forwarders and brokerages actually operate.
Reads your documents
Worksheets, bills of lading, house bills, packing lists and invoices. The agents work from the documents, not a rigid template.
An adapter for your TMS
TIO works through an adapter built for your TMS and does not replace it. Your TMS stays the system of record; the agents do the prep and the entry. Adapters are in production for two TMS platforms. For any other system, TIO first checks what it lets an agent read and write.
Each action has its own setting
An action runs on its own, is sent for review, or waits for a person’s reply. A customs filing is prepared as a draft, and a person on your team reviews and files it.
Rules for your operation
When your team corrects an agent, TIO turns the correction into a rule for your operation. TIO’s team writes each rule with you, from your own documents and corrections.
Where the work happens.
All solutions
See the platform on your own shipments.
Bring a quote request or a bill of lading and watch an agent take it to a finished draft on the call.
Book a demo