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What is TIO.

TIO gives freight forwarders and freight brokerages AI systems that do the back-office work and take it to a finished record. It works with your inbox, TMS, spreadsheets and shared drives, and does not replace any of them.

A desk and monitor in an office that overlooks a container port
Illustrative footage.
  1. 01Send work as usualthe same inbox
  2. 02Read the reviewevery field shown
  3. 03Correct or approve
  4. 04Record in your system
IllustrationWorking with TIO: send work as usual, read its review, and correct what is wrong.
In short

A document lands in your inbox. TIO reads it and prepares the record, the quote or the lot. Each action has its own setting: it runs on its own, goes to your team for review, or waits for a person’s reply. The record writes to your TMS through an adapter built for it. Anything outside your rules goes to a person.

What TIO does

  1. Read the inbox · work reaches TIO by email, through Outlook or Gmail. Your mail system sends a copy to TIO. TIO does not sign in to your mailbox.
  2. Read the documents · worksheets, bills of lading, house bills and invoices.
  3. Do the job · TIO takes the work to a finished result: the quote, the lot, the payable lines matched to the job.
  4. Review or run · depending on the action’s setting, a person on your team reviews the record, or TIO acts on its own inside your rules. Corrections take seconds. TIO turns a correction into a rule for your operation, and writes the rule with you.
  5. Write to the TMS · TIO writes through the adapter built for your TMS, subject to the configured action permission. The write-event journal is protected from application edits and deletion.

What TIO does not do

  • It does not file a customs entry or submit a security filing. A person on your team files.
  • It does not manage a carrier fleet or dispatch drivers, run a warehouse management system, book air or ocean space with a carrier, or pay a vendor.
  • It does not replace your TMS or any other system you run.
  • It is not a licensed customs broker. Filing liability stays with your filer of record.

Ask about a shipment

Your staff can ask TIO about a load by email and get the status, the details and the bill of lading or proof of delivery back. TIO reads the records. It does not change an order.

How the platform works
From inbox to finished record, step by step
What TIO does
Each one, reads and produces
Work with your inbox and your systems
How the integrations work
Freight and customs glossary
LTL, freight class, pre-alert, HTS, and the rest