Customer stories

Real operations, real figures

Not projections. These are results from a forwarder running TIO agents in production. Each action an agent takes has its own setting: it runs on its own, goes for review, or waits for a person’s reply.

A truck hauling a container out of a terminal yard
Illustrative footage.
By handWith an agent
LTL quote replyabout 12 minutesabout 12 seconds
Truckload quoteabout 78 minutesunder 6 minutes
Lot creationabout 30 minutesseconds
IllustrationMedian times measured at a US trucking agency and a US import forwarder.
Featured story

A US import freight forwarder had agents take over keying its lots into the TMS

Lot creation and filing preparation, done by AI agents

Ocean import and domestic trucking for a lean team. Bookings, pre-alerts, and worksheets landed in a shared inbox and got keyed into the TMS by hand. TIO’s agents read the same inbox and created the lot in the TMS, and the team reviewed it. The agents also prepared the ISF as a draft for a person to file. Lot creation went from about 30 minutes to seconds across 25+ jobs a week, filing preparation from about 15 minutes to seconds across 20 filings a week, about two days a week back. Read the full story →

Where the work happens.

All solutions
OceanFrom the pre-alert and the bills to a finished lot with its charge lines.AirThe same order entry, on air documents and air timelines.Trucking and domesticFrom the quote to the proof of delivery, by email.WarehousingThe delivery order arrives by email. An agent enters it.

See it on your own shipments.

Bring a real document and watch an agent take it to a finished draft while you’re on the call.

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