A US import freight forwarder, lot creation and ISF filing done by AI agents
Ocean import and domestic trucking for a lean team. The agents read the same inbox the team already uses and do the prep. A person reviews and approves every record before it becomes real.
Their own operating figures
30 min → seconds
Lot creation, per shipment, across 25+ jobs a week.
15 min → seconds
ISF filing, per shipment, across 20 filings a week.
About two days a week
Team time back, every week, from removing the keying.
Two back-office jobs, done by hand, every day
This forwarder runs ocean import and domestic trucking for a lean team. Every booking, pre-alert, bill of lading, and worksheet landed in a shared inbox and got keyed into the TMS by hand, one lot at a time, one ISF at a time. That is roughly 25 lots and 20 ISF filings a week. Lot creation ran about 30 minutes per shipment. ISF filing ran about 15 minutes per shipment. Both are the kind of work a small team does correctly every time and still loses hours to.
The agents do the prep. The team approves.
TIO’s agents read the same inbox the team already uses. When a booking or worksheet comes in, the ISF agent drafts the filing and the lot agent creates the record in the TMS you already run. The team opens the review screen, checks the draft against the source document, and approves. Nothing reaches the TMS or the filing portal without a person signing off on it. Lot creation dropped from about 30 minutes to seconds. ISF filing dropped from about 15 minutes to seconds. Across the week that is close to two days of work back for the team.
The rollout
The team did not learn a new platform. They kept doing what they already did: email the work in. The agent does the reading and the keying; the team does the reviewing. That is the whole onboarding.
The review posture
Every draft the agents produce goes through the team before it becomes a real record, a filed ISF or a created lot. The agents never submit or write on their own. Your team makes every call; the agents handle the prep.
“Easiest software rollout we’ve done”
“We just email the AI agents instead of learning a whole new system, and they save us close to two days a week. Lot creation and ISF filing went from half an hour to seconds. Easiest software rollout we’ve done.”
Operations lead, US import freight forwarder
See it on your own shipments.
Twenty minutes, no setup. Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo