A US import freight forwarder, lot creation and filing preparation done by TIO
Ocean import and domestic trucking for a lean team. TIO reads the same inbox the team already uses and does the prep. A person on the team reviews every lot and files every customs filing.
Their own operating figures
30 min → seconds
Lot creation, per shipment, across 25+ jobs a week.
15 min → seconds
Filing preparation, per shipment, across 20 filings a week.
About two days a week
Team time back, every week, from removing the keying.
Two back-office jobs, done by hand, every day
This forwarder runs ocean import and domestic trucking for a lean team. Every booking, pre-alert, bill of lading, and worksheet landed in a shared inbox and got keyed into the TMS by hand, one lot at a time, one filing at a time. That is roughly 25 lots and 20 filings a week. Lot creation ran about 30 minutes per shipment. Filing preparation ran about 15 minutes per shipment. Both are the kind of work a small team does correctly every time and still loses hours to.
TIO does the prep. The team reviews.
TIO reads the same inbox the team already uses. When a booking or worksheet comes in, TIO prepares the filing as a draft and order entry creates the lot in the forwarder’s TMS. The team gets a review email that shows every field and checks it against the source document. A person on the team files every customs filing. Lot creation dropped from about 30 minutes to seconds. Filing preparation dropped from about 15 minutes to seconds. Across the week that is close to two days of work back for the team.
The rollout
The team did not learn a new platform. They kept doing what they already did: email the work in. TIO does the reading and the keying; the team does the reviewing.
The review posture
Order entry creates the lot and sends a review email that shows every field. A party it cannot match goes to a person. TIO prepares each customs filing as a draft, and a person on the team reviews and files it.
“Easiest software rollout we’ve done”
“We just email the AI agents instead of learning a whole new system, and they save us close to two days a week. Lot creation and ISF filing went from half an hour to seconds. Easiest software rollout we’ve done.”
Operations lead, US import freight forwarder
Where the work happens.
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