TIO works with the systems you already run.
TIO works with your TMS, spreadsheets, shared drives and email, and receives the mail your Microsoft 365 or Google Workspace system copies to it. TIO reads your inbox and does the prep and the entry. For any new system, TIO first checks what it lets TIO read and write. A customs filing is always filed by a person.
- 01Your inboxrequests and documents
- 02TIO
- 03Adapterbuilt for each system
- 04Your systemsTMS, sheets, drives, email
Your TMS and other systems
TIO works with your TMS, spreadsheets and shared drives. For any new system, TIO first checks what it lets TIO read and write.
Your inbox
Work reaches TIO by email, through Outlook or Gmail. Your mail system sends a copy to TIO. TIO does not sign in to your mailbox.
Your system of record
The records TIO creates are written to your TMS through its adapter where the job calls for a TMS record. Your TMS can stay the source of truth for billing, filing, and every other downstream process.
What happens between the email and the finished record?
Nothing is ripped out and nothing is replaced. Each action follows the same loop: read, stage, review or run, write.
1 · Read
A booking, worksheet, bill of lading, or delivery order lands in the inbox. TIO reads the message and its attachments and identifies the job it belongs to.
2 · Stage
It resolves the parties, references, and charges against what is already in your TMS and stages a finished record: the complete lot, the priced quote. Anything outside your rules goes to a person with the facts already attached.
3 · Review or run
Each action has its own setting. TIO writes on its own, sends the record to a person on your team to check against its source documents, or waits for a person’s reply. When your team corrects a record, TIO turns the correction into a rule for your operation. TIO’s team writes each rule with you.
4 · Write
TIO writes through the adapter built for your TMS, one action at a time. At the US import forwarder running this in production, that loop took lot creation from about 30 minutes to seconds across 25+ jobs a week.
Why work around what you already run?
Replacing a TMS is a year-long project with real failure risk, and most forwarders have years of jobs, rates, and habits in the one they run. TIO’s bet is the opposite: keep the systems you run, remove the keying between the inbox and them. If you are weighing that trade, read whether to switch systems or add a layer, or see how it works on ocean import.
Talk about your processStraight answers on setup.
Which systems does TIO work with?
TIO works with your TMS, spreadsheets, shared drives and email inboxes, plus carrier rate and tracking sources. For any new system, TIO first checks what it lets TIO read and write, then scopes the job. Your TMS can stay the system of record for billing, filing, and every downstream process. TIO does not replace it.
How does TIO work with our systems?
Read, stage, review or run, write. TIO reads what lands in the inbox, resolves it against the jobs and parties already in your systems, and stages a finished record: the lot with charge lines, the quote. Each action has its own setting. TIO writes on its own, sends the record for review, or waits for a person’s reply before it writes. Anything outside your rules goes to a person. A customs filing is prepared as a draft, and a person files it.
What does setup take?
The first job starts as a scoped pilot on your own documents. We need access to the mailbox, sample documents, and a login to your TMS. What takes time is your rules for the job. A job goes live when TIO matches your team’s work on real shipments, one action at a time. Timing depends on the system and the job.
What if our system is not one TIO already works with?
We first check what your system lets TIO read and write. Then we scope the job. Tell us what you run in a quick discussion about your process and we will scope it there.
