For customs teams

Filing data is late, incomplete, and in forty different formats.

The filing agent reads the worksheet the shipper sends, resolves the ten filing elements and the bill-of-lading identifiers, and prepares the filing data as a draft. A licensed person on your team reviews and files it. TIO never files.

Rows of containers at a port terminal
Illustrative footage.
  1. 01Shipping documents
  2. 02Draft preparedby an agent
  3. 03Licensed filer reviews
  4. 04Filer submits
IllustrationAn agent prepares the data. A licensed person reviews it and files. TIO never files.
The problem

The filing is a deadline you hit by hand, every time.

Every filing pulls party details, HTS codes, and country of origin out of a worksheet that never looks the same twice, under a same-day clock. A missed or wrong element is a compliance problem. So a person keys it, checks it, and files it, over and over.

tio · filing draftDEMO DATA
Example filing draft review screen, on demo data, showing ten filing elements, HTS candidate codes with reasoning, and two flagged fields awaiting a person's decision.
Example of the agent's draft review, on demo data. Ten elements drafted with sources shown; a person files every filing.
How the agents help

Drafted filing in seconds, submitted by a person.

Reads the worksheet

The agent works from the document, not a rigid template. A required element it cannot find goes to a person with the facts attached.

Resolves the elements

Seller, buyer, manufacturer, ship-to, consolidator, country of origin, plus the master and house bill identifiers. An HTS code is a candidate for your filer to confirm. Classification stays with a licensed person.

Your filer submits

The agent prepares the filing data as a draft. A licensed person on your team reviews and files it. TIO never files.

A standing audit re-checks finished records against their source documents and reports each difference, so drift shows up fast, in your own data. This runs in production at a US import forwarder. For a customs broker it is a neighbouring need, so we scope it with you first.

Common questions

Straight answers.

What does the filing agent do with a worksheet?

It reads the worksheet the shipper or origin agent sends and resolves the 10 importer filing elements plus the bill-of-lading identifiers into a security filing draft. Your licensed filer reviews and files it. Prep that takes an operator about 15 minutes per filing is waiting as a draft in seconds.

Who actually submits the filing?

A licensed person on your team does, every time. TIO never files. The agent stops at the importer security filing (ISF) draft, and the filer of record reviews and files exactly as before, so responsibility sits where CBP already places it. TIO transmits nothing to CBP. That matters because the filing goes out under your filer code and your bond.

Filing data arrives late and in forty formats. How does the agent cope?

By reading the document, not by templates. Worksheets arrive as spreadsheets, PDFs, and pasted email text, and the agent reads the filing elements from the document it is given. When a required element is missing, it sends the gap to a person with the facts attached instead of guessing, so your team can chase the shipper before the 24-hours-before-lading deadline instead of after.

Does this work if we are a broker handling filings for forwarders?

A broker’s queue is a neighbouring need. Customs filing drafts run in production today for a US import forwarder, not for a broker, so we scope a broker’s version with you first. The draft would come from what the forwarder or importer sends and wait in your queue. A licensed person checks it against the source documents and files it. Whether you file 20 a week or 200, the review step is the same. When your team corrects a draft, TIO turns the correction into a rule for your operation.

See it on your own shipments.

Bring a real document and watch an agent take it to a finished draft while you’re on the call.

Book a demo