Definition
A freight forwarder arranges the movement of cargo on behalf of shippers, coordinating carriers, documentation, customs, and delivery across ocean, air, and inland transport. The forwarder is the operational hub between the shipper, carriers, agents, and the customs broker.
Why it matters
A small forwarder's back office runs on email and a TMS. The volume of documents and parties per shipment is why manual data entry between the two consumes so much operator time.
How TIO handles it
TIO is built specifically for the small freight forwarder back office: every email to the TMS, every lane, with the team in the loop.
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