Freight back-office automation that keeps your team in control.
TIO’s agents read inbound emails, create and update lots, match invoices, and check the document set. Your team reviews every write before it lands in the TMS you already run.
The back office is where the hours disappear.
Every pre-alert, invoice, arrival notice, and agent update arrives in the inbox first, and a person has to read it, find the job, and key the data in by hand. None of that typing is judgment work. It is matching what an email says to the field it belongs in, the same motions repeated across every shipment. At a light queue one person keeps up. Push the volume and the back office stops being a chore and becomes the ceiling on how much freight the team can move. The next hire goes to data entry instead of sales.
The prep runs in the background. The decisions stay with you.
Inbox-to-record coordination, handled
Every inbound email is read, routed to the right job, and staged for entry. Your team reviews a queue of pre-filled records instead of processing a raw inbox.
Exceptions surfaced early
Agent updates, missing documents, and booking confirmations are flagged by job and surfaced by urgency. A Friday exception does not become a Monday problem.
More jobs, same team
The coordination work runs in the background, not in the inbox, so the same team handles more volume without another hire to key data.
Every write is approved
The agents pre-fill each record and queue it for review. Nothing reaches the TMS without your team’s approval. No autonomous submissions, no surprise entries.
From pre-alert to lot close, step by step.
The pre-alert arrives
An agent or carrier sends the pre-alert. The bill of lading, house bill, and packing list land in your shared inbox, often in inconsistent formats.
The agent creates the lot
It classifies the email, resolves the sender, pulls the shipment fields, and stages a new lot with each field carrying a confidence score and source text.
It binds every follow-up
Arrival notices, agent updates, and shipper questions that arrive later are tied to the correct open lot, with no manual sorting.
It matches invoices
When a carrier or vendor invoice arrives, the finance agent ties it to the job and lines the charges up against what the lot shows, so a mismatch surfaces before it gets paid.
It checks the document set
The agent compares the documents on file against what the job type requires and flags anything missing before close.
Your team reviews and approves
The operator checks the pre-filled fields and flagged exceptions, corrects anything low-confidence, and approves. Only then does the data write to the TMS.
The back office is not siloed by lane. Ocean import pre-alerts, air export bookings, domestic rate replies, and sales quotes all run through the same agents, so an operator covering more than one desk sees one queue instead of switching tools. For customs, the licensed filer of record reviews and submits exactly as before.
See it run a real shipment email.
Twenty minutes, no setup. Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo