What agents can take on at the booking desk, the documentation desk and the inbox.
Ocean carriers and NVOCCs sit next to the freight forwarders and freight brokerages TIO serves today. This work is not in production. TIO scopes it with you first, one desk at a time. After scoping, agents can take on the email and document work your desks handle by hand.
- 01Booking requestby email
- 02Agent checks and enters
- 03Confirmation readyfor your team
Six jobs agents can take on after scoping.
Booking requests
Can read the request, check that it is complete, ask once for what is missing, and create the booking with the confirmation ready to send.
Bills of lading
Can read the shipping instructions, draft the bill of lading, and flag each field that does not match the booking.
Arrival notices
Can prepare the arrival notice with its charges and send it to the parties on the bill.
Shipment status replies
Can answer “where is my container” in the customer’s own thread, from the status your system holds.
Invoices and charges
Can match each line of a vendor invoice to the booking’s charges and book the payable for approved vendors. A line with no matching charge goes to a person with the facts attached. It does not pay a vendor or issue a customer invoice.
Inbox triage, in pilot
In pilot at a US trucking agency, not in production. It sorts a shared mailbox by what each email is, which shipment it belongs to, and who should handle it, and nothing is sent.
From the email to the finished record.
1 · The work arrives
Bookings, shipping instructions and status questions reach your desks the way they do today.
2 · The agent does the job
Once scoped, it reads the email and the attachments and does the entry. If a required fact is missing, it asks once.
3 · You set the limits
Each action has its own setting. It runs on its own, it is sent for review, or it waits for a person’s reply. Anything outside your rules goes to a person.
One desk first.
1 · Pick the desk
Bookings, documentation or the customer inbox: the one that costs your team the most hours today.
2 · Scope it, then pilot it
TIO first checks what your system lets an agent read and write. A scoped pilot then works your own documents.
3 · Expand when it has earned it
Add the next desk, or move an action to run on its own, when the agent matches your team’s work on real shipments.
Where the work happens.
All solutions
Straight answers.
Is this in production at an ocean carrier?
No. TIO has no ocean carrier or NVOCC customer, and nothing on this page runs at a carrier today. This work is scoped with you first.
Does this replace our booking or documentation system?
No. Your system stays the system of record. TIO works through an adapter built for each system. Adapters are in production for two TMS platforms. For any other system, including a carrier booking or documentation system, TIO first checks what it lets an agent read and write, then scopes the job. Customers keep emailing the same addresses.
Who approves what an agent does?
Each action has its own setting. It runs on its own, it sends the work for review, or it waits for a person's reply. Anything outside your rules goes to a person with the facts attached. Each place an agent can write has its own off switch.
Which desk should go first?
The one where your team retypes the most. TIO scopes that desk first, as a pilot on your own documents. It goes live when the agent matches your team's work on real shipments, one action at a time.
Tell us which desk costs you the most hours.
Bring a real document and watch an agent take it to a finished draft while you’re on the call.
Book a demo